Privacy Policy

1. Introduction

sni777 ("sni777", "we", "us", "our") operates the online entertainment information platform accessible at sni777.click ("the Platform"), principally serving users in Malaysia and other eligible jurisdictions. We are committed to safeguarding the privacy and personal data of every individual who accesses or registers on the Platform ("Member", "you", "your").

This Privacy Policy ("Policy") describes in detail what personal data sni777 collects, the purposes for which it is processed, the legal basis that justifies each processing activity, how long data is retained, with whom it may be shared, and the rights available to you as a data subject.

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy. This Policy forms part of the sni777 Terms and Conditions and should be read alongside our Responsible Gambling Policy. If you do not agree with any part of this Policy, you should not create an account or continue using the Platform.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data and online identifiers.
• "Data Controller" means sni777, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means a third party that processes Personal Data on behalf of sni777 under a binding data processing agreement.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, deletion and destruction.
• "KYC" means Know Your Customer identity verification, including submission of government-issued identification and proof of payment method ownership.
• "Cookies" means small text files stored on a device by a web browser for the purpose of retaining session information, preferences or analytical data.
• "Sensitive Data" means a special category of Personal Data requiring enhanced protection, including data relating to health, financial position or government identification numbers.

3. Data We Collect

sni777 collects Personal Data through several channels. We aim to collect only what is necessary and proportionate for each stated purpose.

3.1 Registration data

When you create an sni777 account, we collect your full legal name, date of birth, email address, mobile telephone number and preferred account currency (Malaysian Ringgit, MYR). This data is required to establish and administer your account.

3.2 Identity verification (KYC) data

Prior to processing withdrawals, sni777 may collect copies of government-issued identification such as a Malaysian identity card (MyKad) or passport, proof of residential address, and evidence of payment method ownership such as a bank statement or e-wallet account screenshot. KYC documents are handled as Sensitive Data and stored under enhanced access controls.

3.3 Financial transaction data

We record details of all deposits and withdrawals processed through your account, including the amount in MYR, the payment method used (for example, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB or Hong Leong), and the date and time of each transaction. Full payment card or bank account numbers are never stored on Platform servers.

3.4 Technical and usage data

When you access the Platform, we automatically collect your IP address, device type, browser type and version, operating system, referring URL, pages visited, session duration and interaction events. This data is used for security monitoring, fraud prevention and service improvement.

3.5 Communications data

When you contact sni777 support via email or live chat, we retain a record of the communication, including your name, contact details and the content of the enquiry or complaint, for service delivery and quality assurance purposes.

3.6 Responsible gambling data

Where you exercise responsible gambling controls — such as setting deposit limits, requesting a cooling-off period or applying for self-exclusion — sni777 records this information to ensure the selected restrictions are honoured consistently across the Platform.

4. Lawful Basis for Processing

sni777 processes Personal Data only where a valid lawful basis exists. The following table summarises the primary processing activities and their corresponding legal justifications.

5. How We Use Your Data

sni777 uses collected Personal Data for the following purposes:

1. To create, verify and maintain your registered sni777 account.
2. To process deposits and withdrawals through supported Malaysian payment channels, including DuitNow, FPX, e-wallets and major banks.
3. To fulfil KYC and anti-money laundering obligations required under applicable licensing conditions.
4. To deliver customer support via email and live chat and to maintain records for quality assurance.
5. To enforce the sni777 Terms and Conditions, including detecting and investigating prohibited conduct, fraud and multi-account activity.
6. To administer responsible gambling tools including deposit limits, cooling-off periods and self-exclusion records.
7. To send service communications, including account security alerts and material changes to our policies.
8. To send promotional communications where you have provided explicit consent, and only until that consent is withdrawn.
9. To conduct internal analytics for platform performance monitoring, error resolution and service improvement.

6. Data Sharing & Disclosure

sni777 may share your Personal Data with the following categories of recipient where strictly necessary and proportionate:

6.1 Payment processors

To process deposits and withdrawals, we share necessary transaction details with payment partners operating supported Malaysian channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and partner banks. These processors act under data processing agreements and are not permitted to use your data for their own purposes.

6.2 Identity verification providers

KYC document review may be conducted or assisted by licensed identity verification service providers operating under equivalent data protection standards to those applied by sni777.

6.3 Regulatory and legal authorities

Where required by applicable law, court order, regulatory direction or licensing condition, sni777 may disclose Personal Data to competent authorities. We will not disclose more data than the applicable legal obligation requires.

6.4 Professional advisers

Legal counsel, auditors and compliance consultants engaged by sni777 may access Personal Data on a strictly need-to-know basis, subject to professional confidentiality obligations.

6.5 Business transfers

In the event of a merger, acquisition or sale of all or a material part of sni777's business assets, Personal Data held by sni777 may form part of the transferred assets. Affected Members will be notified before their data becomes subject to a different privacy policy.

7. Data Retention

sni777 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations.

• Active account data: Retained for the duration of your registered account and for a minimum period of five years following account closure, in line with standard financial record-keeping requirements.
• KYC documentation: Retained for a minimum of five years from the date of the most recent relevant transaction or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five years to satisfy anti-money laundering and financial compliance obligations.
• Self-exclusion records: Retained indefinitely to prevent re-registration in contravention of a self-exclusion request.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of the consent lifecycle.
• Support communications: Retained for up to two years from the date of the last communication, unless retention for a longer period is required for ongoing dispute resolution.

8. Cookies & Tracking Technologies

sni777 uses cookies and similar technologies to operate and improve the Platform. The following categories of cookie are in use:

• Strictly necessary cookies: Required for core Platform functions including session management, authentication and security. These cannot be disabled without impairing Platform functionality.
• Analytical cookies: Used to collect aggregated, anonymised information about how visitors use the Platform, such as pages visited and session duration. This data helps sni777 identify areas for improvement.
• Preference cookies: Store user preferences such as language settings and display choices to improve the continuity of your experience.
• Marketing cookies: Used only where you have provided explicit consent. These track interactions to support relevant promotional communications.

You may manage or disable non-essential cookies through your browser's privacy settings. Please note that disabling certain cookies may affect the functionality of parts of the Platform. sni777 does not respond to browser Do Not Track signals at this time.

9. International Data Transfers

sni777 may transfer Personal Data to service providers and infrastructure partners located outside Malaysia. Where such transfers occur, sni777 ensures that appropriate safeguards are in place, which may include:

• Data processing agreements incorporating standard contractual clauses or equivalent transfer mechanisms.
• Transfers only to jurisdictions that provide an adequate level of data protection as assessed against internationally recognised standards.
• Binding data processor obligations that restrict the recipient's use of your data to the purposes specified by sni777.

Where you are resident in Malaysia, such transfers are conducted in compliance with the Personal Data Protection Act 2010 (PDPA) and any supplementary regulations or guidance issued thereunder.

10. User Rights

Subject to applicable law and any overriding legal obligations, registered Members of sni777 hold the following rights in relation to their Personal Data:

1. Right of access: You may request a copy of the Personal Data sni777 holds about you, together with information about how it is processed.
2. Right to rectification: You may request correction of any inaccurate or incomplete Personal Data held in your account.
3. Right to erasure: You may request deletion of your Personal Data where it is no longer necessary for its original purpose, subject to overriding legal or regulatory retention obligations.
4. Right to restriction: You may request that sni777 temporarily restrict processing of your data while an accuracy dispute or other objection is under review.
5. Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request transfer of your data in a commonly used machine-readable format.
6. Right to object: You may object to processing based on legitimate interests and to the use of your data for direct marketing purposes at any time.
7. Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact sni777 at [email protected]. We will respond to verified requests within a reasonable period in accordance with applicable data protection law. Identity verification may be required before we action a data rights request.

11. Children and Minors

The sni777 Platform is strictly restricted to persons aged 21 years and above. sni777 does not knowingly collect, store or process Personal Data from individuals under the age of 21. If you believe that a minor has created an account or otherwise provided personal data to sni777, please notify us immediately at [email protected].

Upon confirmation that an account has been registered by a person under the age of 21, sni777 will immediately close the account, delete all associated Personal Data and void any related account balance in accordance with our Terms and Conditions.

12. Security Measures

sni777 implements a range of technical and organisational measures designed to protect Personal Data against unauthorised access, loss, destruction or alteration:

• Encrypted transmission of data between your device and the Platform using industry-standard TLS protocols.
• Access controls that restrict internal access to Personal Data to authorised personnel on a need-to-know basis.
• Separate, access-controlled storage environments for KYC documents and financial data.
• Regular internal reviews of data handling procedures and security controls.
• Incident response procedures for the identification, containment and notification of data security events.

While sni777 takes reasonable steps to protect your data, no internet transmission or electronic storage method is entirely secure. Members are responsible for maintaining the confidentiality of their own account credentials and should notify sni777 promptly of any suspected unauthorised access.

13. Policy Amendments

sni777 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, Platform functionality or data processing practices. The effective date shown at the top of this page will be updated whenever a material change is made.

Where a proposed amendment materially affects your rights or the way your Personal Data is processed, sni777 will provide advance notice through a Platform notification or by email to the address registered to your account. Your continued use of the Platform following the effective date of an amendment constitutes your acceptance of the revised Policy.

14. Contact Us

For all privacy-related enquiries, data subject rights requests, complaints or questions about this Privacy Policy, please contact the sni777 support team using the details below.

If you are dissatisfied with our response to a privacy complaint, you may refer the matter to the relevant data protection authority in your jurisdiction. Malaysian residents may direct enquiries to the Department of Personal Data Protection (JPDP) under the Personal Data Protection Act 2010.